Mephisto Shoes USA Return Policy

Returns are gladly accepted within 30 days of original purchase accompanied by a copy of the sales receipt. Merchandise must be unworn and returned with original box and packaging. Please send all returns to:

Internet Orders
C/o Mephisto
10218 NE 8th ST
Bellevue, WA 98004

Exchanges: Free Shipping on all exchanges (excludes SALE items). For exchanges please contact mlamoria@hotmail.com a UPS Return Label will be e-mailed to you. Please include in your e-mail, your web order confirmation, contact information and the item(s) you wish to exchange for. Upon receipt of your original item(s) your exchange item(s) will be sent with no additional ship charges.  Please return items through a carrier that offers tracking / insurance in the event that your item is lost or damaged during transit. You are responsible for any loss or damage to the items during return transit.

Mephisto Shoes USA Shipping Charges

For orders over $200 the shipping charge is $5
For orders under $200 the shipping charge is $10.

Merchandise will be shipped UPS ground with delivery between 5-7 business days.
For expedited orders the shipping charges are as follows:

For expedited delivery please call our toll free number 1-877-MEPHISTO(637-4478) and your order will be placed with one of our sales associates.

*Alaska and Hawaii shipping is available through USPS and may require one or more additional days for delivery.
No shipping to international locations at this time.
Mephisto Shoes USA cannot refund any shipping charges. Customer is responsible for all return shipping costs.